VOC (Voice Of Customer)

Multiple Sclerosis

Please enable JavaScript in your browser to complete this form.
Step 1 of 4

Section B: Company Services Evaluation

NPS Assessment & partnership

B1 - On a scale of 1 to 10, how likely are you to recommend collaborating with the following pharmaceutical companies to your colleagues in the same field?
12345678910
Roche
1
2
3
4
5
6
7
8
9
10
Novartis
1
2
3
4
5
6
7
8
9
10
Sanofi
1
2
3
4
5
6
7
8
9
10
Janssen
1
2
3
4
5
6
7
8
9
10
Biogen
1
2
3
4
5
6
7
8
9
10
Merck
1
2
3
4
5
6
7
8
9
10

Company and Representative Equity

B2 - Please rate the importance of the following attributes of your overall satisfaction with the performance of pharmaceutical companies and their representatives on a scale of 1 to 7, where 1 is "Not at All Important" and 7 is "Extremely Important."
1234567
Provides valuable information at major conferences focused on Multiple sclerosis (MS) treatments
1
2
3
4
5
6
7
Provides useful educational materials/programs for physicians
1
2
3
4
5
6
7
Provides useful educational materials/programs for other HCPs (Nurses, lab technicians & Physiotherapists, etc.)
1
2
3
4
5
6
7
Commits to supporting and partnering with healthcare professionals in the long-term
1
2
3
4
5
6
7
Organizes continuous and impactful events for physicians
1
2
3
4
5
6
7
Is a leading company in the field of Multiple sclerosis (MS) treatments
1
2
3
4
5
6
7
Most innovative / Digitalized company Multiple sclerosis (MS)
1
2
3
4
5
6
7
Organizes medical education (CME)/Seminars for physicians
1
2
3
4
5
6
7
B3 - For each of the following Companies, from whom you receive communication / product specialist visits about Multiple sclerosis (MS) treatments in particular, we would like to understand how each company performs against each of the following attributes. Please use a 7-point scale where “1” means “Poor performance” and “7’ means “Excellent performance”
1- Provides valuable information at major conferences focused on Multiple sclerosis (MS) treatments
1234567
Roche
1
2
3
4
5
6
7
Novartis
1
2
3
4
5
6
7
Sanofi
1
2
3
4
5
6
7
Janssen
1
2
3
4
5
6
7
Biogen
1
2
3
4
5
6
7
Merck
1
2
3
4
5
6
7
2- Provides useful educational materials/programs for physicians
1234567
Roche
1
2
3
4
5
6
7
Novartis
1
2
3
4
5
6
7
Sanofi
1
2
3
4
5
6
7
Janssen
1
2
3
4
5
6
7
Biogen
1
2
3
4
5
6
7
Merck
1
2
3
4
5
6
7
3- Provides useful educational materials/programs for other HCPs (Nurses, lab technicians & Physiotherapists, etc.)
1234567
Roche
1
2
3
4
5
6
7
Novartis
1
2
3
4
5
6
7
Sanofi
1
2
3
4
5
6
7
Janssen
1
2
3
4
5
6
7
Biogen
1
2
3
4
5
6
7
Merck
1
2
3
4
5
6
7
4- Commits to supporting and partnering with healthcare professionals in the long-term
1234567
Roche
1
2
3
4
5
6
7
Novartis
1
2
3
4
5
6
7
Sanofi
1
2
3
4
5
6
7
Janssen
1
2
3
4
5
6
7
Biogen
1
2
3
4
5
6
7
Merck
1
2
3
4
5
6
7
5- Organizes continuous and impactful events for physicians
1234567
Roche
1
2
3
4
5
6
7
Novartis
1
2
3
4
5
6
7
Sanofi
1
2
3
4
5
6
7
Janssen
1
2
3
4
5
6
7
Biogen
1
2
3
4
5
6
7
Merck
1
2
3
4
5
6
7
6- Is a leading company in the field of Multiple sclerosis (MS) treatments
1234567
Roche
1
2
3
4
5
6
7
Novartis
1
2
3
4
5
6
7
Sanofi
1
2
3
4
5
6
7
Janssen
1
2
3
4
5
6
7
Biogen
1
2
3
4
5
6
7
Merck
1
2
3
4
5
6
7
7- Most innovative / Digitalized company Multiple sclerosis (MS)
1234567
Roche
1
2
3
4
5
6
7
Novartis
1
2
3
4
5
6
7
Sanofi
1
2
3
4
5
6
7
Janssen
1
2
3
4
5
6
7
Biogen
1
2
3
4
5
6
7
Merck
1
2
3
4
5
6
7
8- Organizes medical education (CME)/Seminars for physicians
1234567
Roche
1
2
3
4
5
6
7
Novartis
1
2
3
4
5
6
7
Sanofi
1
2
3
4
5
6
7
Janssen
1
2
3
4
5
6
7
Biogen
1
2
3
4
5
6
7
Merck
1
2
3
4
5
6
7

Customer Centricity & Experience

B4 - Please rate the importance of the following attributes related to companies' behaviors towards you and patients on a scale of 1 to 7, where 1 is "Not at All Important" and 7 is "Extremely Important":
1234567
Facilitates patient access to products
1
2
3
4
5
6
7
Provides useful educational materials/programs for patients
1
2
3
4
5
6
7
Supports patients through affordability programs
1
2
3
4
5
6
7
Offers support programs to improve patient experience (e.g., free psychiatry sessions for Multiple sclerosis (MS) patients)
1
2
3
4
5
6
7
Collaborates with me throughout the treatment journey of my patients
1
2
3
4
5
6
7
Develops well-integrated digital solutions that assist at every step of the patient journey
1
2
3
4
5
6
7
Focuses on and addresses pain points/gaps that patients may experience
1
2
3
4
5
6
7
Listens to feedback and responds quickly, effectively, and accurately
1
2
3
4
5
6
7
Provides content with sufficient details
1
2
3
4
5
6
7
Ensures the content provided is relevant to the therapy areas
1
2
3
4
5
6
7

All rights reserved